Returns

How do I arrange a return?

If you change your mind, you can return your product to us within 14 days of it being dispatched, unused and in its original retail packaging

If you wish to return an item, you must contact us to receive an authorisation number

You can contact us by email to arrange a return here

Will I have to pay to return an item?

Yes you will be responsible for paying for return your item(s) unless the goods are faulty.

How long do I have to return an item?

You must return the item(s) within 14 days (from the date of dispatch of the product to you)

Can I receive a refund for my return?

We can only offer a refund if the item is unused and is returned in its original packaging with the seal and labels intact

Can I exchange my item?

We’re no longer offering exchanges on items. Once your item is returned in line with our returns policy, you will be refunded for the order and you’ll need to place a new order

What if the item is damaged or faulty?

If your item is faulty by manufacturing defect and it is not related to misuse we will repair or replace the damaged item and cover the courier costs associated to sending the item back

Contact our Customer Service Team and they will guide you through the next steps

Please read our warranty policy for further details

How will I be refunded?

The refund will go back onto the same card / account used at the time of purchase and will be paid back to you via a return transaction. By law, we are unable to refund to an alternative card / account.

If the refund was to be declined, we will then contact you within 14 days to obtain further information

How long will it take to receive a refund?

We will refund you within 30 days of receiving the returned item

Please ensure you include your 7 digit returns reference number so we can promptly process your refund

What happens if I forgot to include my returns slip?

If you forget to include your returns form our warehouse cannot match the return to your order and your refund may be delayed.  Please contact us as soon as you can, and we will do our best to help